Policies

Item Availability & Price Changes

All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.

Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money, if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand or the cost of component materials for an item, etc.

Shipping Policy

Shipping Fees

We offer free FedEx Priority Overnight® shipping for online orders of $1000 or more delivered within the continental USA. This includes insurance to cover the potential loss/theft of your item. We offer free 2-3 day shipping for online orders under $1,000, as well as orders shipped to Alaska or Hawaii. Orders under $1,000 may be upgraded to FedEx Priority Overnight® for a fee of $15.  Orders have to be above $100 to apply.  

We offers FedEx shipping with Saturday delivery for an additional charge. If you need your order to arrive on a Saturday, please contact us. Saturday delivery is not available in all areas.

We charge a fee for international shipping, which varies based on the shipping destination. We ship both domestically (U.S.A.) & internationally. Please see below for more information on shipping orders internationally.

Shipping Details

Your order delivery method is determined according to the total value of your order before tax. Your shipping method will be listed on your order checkout page. If your order does not qualify for FedEx Priority Overnight® and you need the package to be delivered overnight, please contact us.

FedEx® requires a signature for all deliveries of $500 or more from Galt & Bro. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home to receive the package.

If you have purchased multiple items, they may be shipped separately. In this case, FedEx® will require a signature for each package delivered with items totaling $500 or more.

We can only deliver to a street address, not a P.O. box.

In order to ship an order internationally, please contact us with details. For more information about placing an international order, please see our International Shopping Policy.

We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.

We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.

Return Policy

If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund.

You can return the item for up to 15-days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging.  Jewelry will be fully analyzed for any damage, scratches, tarnishes, modifications or missing parts, and are subject to reduction in the refunded amount.  We may refuse a return if the item has been significantly damaged, worn or altered.

A 15% Restocking Fee will be applied to any returns and will be subject to a case-by-case analysis.

Custom Orders are not refundable, and any custom order return request will be subject to a case-by-case analysis.

Domestic Order Returns

You may return your purchase in person to us or mail it to our address at:

Galt & Bro
806 King Street
Alexandria,
VA, 22314

International Order Returns

Orders shipped internationally are not eligible for free returns; any return shipping fee will be deducted from your refund. For more information on returning an international order, please see our International Shopping Policy.

If you have any questions, please do not hesitate to contact us.

Terms & Conditions

Terms of Sale

Last Updated: 07/02/2020

Please read these Terms of Sale carefully prior to making an online purchase from Galt & Bro LLC (“Galt & Bro,” “we,” “us” or “our”) through our website. By purchasing items through the Site, you agree to be bound by these Terms of Sale and our TERMS & CONDITIONS, which are incorporated by reference. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through the Site.

We reserve the right to change or modify these Terms of Sale at any time and in our sole discretion. If we make changes to these Terms of Sale, we will post the amended Terms of Sale to the Site and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.

1. Availability and Pricing

All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.

2. Taxes

You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Site. We will collect applicable Taxes if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.

3. Payments

By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.

4. Shipping and Handling

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.

If you have any questions regarding shipping, please contact us by email. For more information about shipping and handling fees, including international shipping, please see our Shipping & Returns Policy.

5. Returns, Exchanges and Refunds

We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the Site, you may return such item (accompanied by your sales receipt) within 15 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the Site, (ii) receive a refund in the amount you paid for the item, or (iii) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site. If you return an item to us after such 15-day return period, it will not be accepted.

To return an item you purchased through the Site, please contact us for individual returns information

Please note that all refunds will be issued to the original form of payment. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in good condition and all associated tags. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.

6. Price Adjustments

If the price of an item you purchase through the Site is reduced due to such item becoming a permanent sale item within 10 days of the date on which you purchased the item, you may contact us to receive a one-time (single order) refund or price adjustment for the item purchased. Such refund or price adjustment applies only to items that become permanent sale items and excludes temporary special promotion items.

7. Errors

We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:

  • If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellations

8. Disclaimers; Limitation of Liability

Your use of items purchased through the Site is at your sole risk. Such items are provided “as is” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 

You understand and agree that, to the fullest extent permitted by applicable law, Galt & Bro and its officers, directors, agents, partners and employees (individually and collectively, the “Galt & Bro Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the Site, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not Galt & Bro or another Galt & Bro Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the Galt & Bro Parties’ total liability in connection with the items purchased through the Site and these Terms of Sale will not exceed the amount you actually paid to Galt & Bro for such items purchased.

The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any Galt & Bro Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.

9. Dispute Resolution; Binding Arbitration

INSTEAD OF SUING IN COURT, YOU AGREE THAT ANY DISPUTE RELATING TO THESE TERMS OF SALE, YOUR PURCHASE OF AN ITEM THROUGH THE SITE OR ITEMS PURCHASED FROM US WILL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK.

ANY ARBITRATION UNDER THESE TERMS OF SALE WILL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THESE RULES ARE DIFFERENT FROM THOSE FOUND IN A COURT BECAUSE, AMONG OTHER REASONS, THERE IS NO JUDGE OR JURY, AND REVIEW IS LIMITED.

AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, HOWEVER, AND MUST HONOR THE SAME LIMITATIONS STATED IN THESE TERMS OF SALE AS A COURT WOULD.

THE ARBITRATOR’S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

ALL ARBITRATIONS SHALL PROCEED ON AN INDIVIDUAL BASIS. THE ARBITRATOR IS EMPOWERED TO RESOLVE THE DISPUTE WITH THE SAME REMEDIES AVAILABLE IN COURT, HOWEVER, ANY RELIEF MUST BE INDIVIDUALIZED TO YOU AND WILL NOT AFFECT ANY OTHER CUSTOMER.

YOU AND GALT & BRO  AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR THEIR RESPECTIVE INDIVIDUAL CAPACITIES AND IN SO DOING YOU WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.

10. Governing Law

These Terms of Sale and your purchase of items through the Site will be governed by and construed in accordance with the laws of the State of Virginia, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the federal and state courts located in Virginia with respect to any dispute related to these Terms of Sale or your purchase of an item through the Site that is not subject to arbitration under these Terms of Sale.

11. Severability

If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.

Questions

If you have any questions regarding these Terms of Sale, please contact us by email at service@galtandbro.com

Privacy Policy

It is important to us that you feel comfortable interacting with us. For this reason, we want you to fully understand the priority that we place on the confidentiality of customer information.

We will keep you apprised of how we collect customer information through this Privacy Policy. This Policy may change over time, so please periodically check this page.

This Policy was last updated on January 1st, 2020.

Registration Information

We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number. We utilize industry-standard encryption technologies when transmitting and receiving customer registration information. Moreover, we store customer registration information in a secure, confidential database with the account password as an encrypted string.

Email Addresses

When visitors give us their email address (e.g., when registering for an account or signing up for Galt & Bro email newsletter), or send us any form of email correspondence, we retain their email address in our confidential, customer database. We do not sell our client email lists to third-parties. Your email address may be provided to a third-party payment processor when completing an e-commerce transaction or to a third-party review service subsequent to placing an e-commerce order. We may also use your email address to share Galt & Bro information with you about products or services that we think may be of interest. You may opt to not receive these emails at any time by clicking on the “Unsubscribe” link at the bottom of email communications. If you would like us to make sure that you do not receive Galt & Bro promotional emails in the future, please email us

Mailing Addresses

If you provide a mailing address and request a catalog, you will receive periodic, promotional mailings from us.

Payment Information

For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies & Sessions

Galt & Bro uses cookies to record visitor’s session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout.

Disclosure

We may disclose your personal information, if required by law, court order or a good faith belief that such disclosure is necessary to be in compliance with the law.